Refund policy

RETURN & REFUND POLICY

We have a 30-day return policy, which means 
you have 30 days after receiving your item 
to request a return.

ELIGIBILITY
To be eligible for a return, your item must 
be in the same condition that you received 
it, unused, and in its original packaging. 
You'll also need the receipt or proof of 
purchase.

HOW TO START A RETURN
Contact us at infosonivo@gmail.com
We'll send you instructions on how and 
where to send your package. Items sent 
back without first requesting a return 
will not be accepted.

DAMAGES & ISSUES
Please inspect your order upon reception 
and contact us immediately if the item is 
defective, damaged, or if you received the 
wrong item. We will make it right immediately.

EXCEPTIONS
The following items cannot be returned:
- Used or opened personal care items
- Sale items
- Gift cards

EXCHANGES
The fastest way to get what you want is to 
return the original item and once accepted, 
place a new order.

EUROPEAN UNION
If merchandise is shipped to the European 
Union, you have the right to cancel or 
return your order within 14 days for any 
reason. Item must be unused and in original 
packaging with proof of purchase.

REFUNDS
Once we receive and inspect your return 
we'll notify you of approval. If approved, 
you'll be refunded to your original payment 
method within 10 business days.

If more than 15 business days have passed 
since approval, contact us at:
infosonivo@gmail.com

QUESTIONS?
Email: infosonivo@gmail.com
Website: sonivotech.com